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Welcome Members!

Welcome to the members section of the BBA web site. Here you can find commonly requested forms, access to your claim history, provider network listings, and other useful information.

Select the "Sign In" button located on the right hand side of this page. Once you have entered your employer's name, select the product you wish to access.

If you prefer, you can phone a Customer Service Representative (CSR) Monday - Friday, 8 a.m. - 6 p.m. EST at 877-707-2583 (BLUE)

Provider Search

Use one of our online directories (performs on mobile devices, tablets and desktop computers) to search for a participating hospital, doctor or other health care provider. Please refer to the member’s Blue Benefit Administrators of Massachusetts ID Card to see what network is part of the plan.

Search the National BlueCard® Network (inside the U.S)

Search the National BlueCard® Network (outside of the U.S., Puerto Rico, and the U.S. Virgin Islands)

Search for a Participating Dental Network Provider

If your BBA Dental Plan includes access to the Dental GRID+ Network, use our online directory to search for a participating network dentist near you. Be certain to make sure that the provider is in the network referenced on your BBA member identification card by carefully reviewing your search results which includes a field that lists the provider's network affiliation.



Locate and download forms here.

Secure Document Submission

Need to just submit claims or a document? Go to our Secure Document Submission portal.


Member Access

  • Claim and Document Submission
  • Benefits
  • Claims
  • Explanation of Benefits (EOB's)
  • Provider Search, and much more!!


*Please be advised: As of August 1, 2022, we will no longer automatically send you your Explanation of Benefits (EOB) if you do not owe any money, or the amount is equal to a co-payment amount. This simple change will reduce our paper output – helping the environment by saving countless sheets of paper per year. EOB information will still be available on our secure member portal for viewing.

Member Rights with Surprise Billing

Know your rights.  View our Member Rights & Protection Disclosure. 


Need Help with Online Portal Registration or Password Assistance?

For assistance with portal registration or portal password assistance, please call 855-735-2583. 



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