Update: APRIL 11, 2024
Our network remains isolated from all connectivity at CHC, and at this time there is no known direct exposure to the Change Healthcare event. CHC played a significant role in the delivery of electronic claim submissions to our organization and participates in our payment and EOB fulfillment cycles.
We have identified additional partners to enable us to perform these functions.
Delivery of electronic claim submissions (Payer ID 03036)
Effective March 14, our electronic payer ID was redirected to an alternative EDI clearing house. We have restored these capabilities and are receiving electronic claims.
Payment and EOB fulfillment cycles
Effective April 4, 2024, we have begun releasing claim payment and EOBs. We are working diligently to process any accumulated backlog over the coming weeks. Providers who were enrolled in our electronic payment programs have continued to receive payment during this service disruption.
Update: APRIL 4, 2024
Our network remains isolated from all connectivity at CHC, and at this time there is no known direct exposure to the Change Healthcare event. CHC played a significant role in the delivery of electronic claim submissions to our organization and participates in our payment and EOB fulfillment cycles.
We have identified additional partners to enable us to perform these functions.
Delivery of electronic claim submissions
Effective March 14, our electronic payer ID was redirected to an alternative EDI clearing house. We have restored these capabilities and are receiving electronic claims.
Payment and EOB fulfillment cycles
Effective April 4, 2024, we have begun releasing claim payment and EOBs. We are working diligently to process any accumulated backlog over the coming weeks. Providers who were enrolled in our electronic payment programs have continued to receive payment during this service disruption.
Update: MAR 27, 2024
Our network remains isolated from all connectivity at CHC, and at this time there is no known direct exposure to the Change Healthcare event. We continue to face disruption to our service operations. CHC played a significant role in the delivery of electronic claim submissions to our organization and participates in our payment and EOB fulfillment cycles.
We have identified additional partners to enable us to perform these functions.
Delivery of electronic claim submissions
Effective March 14, our electronic payer ID was redirected to an alternative EDI clearing house. We have restored these capabilities and have started to receive electronic claims.
Payment and EOB fulfillment cycles
We are still experiencing disruption to a portion of our payment and EOB fulfillment cycles (physical check and printed EOB delivery services remain offline). Providers who were enrolled in our electronic payment programs have continued to receive payment during this service disruption. We have entered the final round of user acceptance testing with our new service provider and expect to begin releasing claim payment and EOBs the week of March 31.
Update: MAR 15, 2024
Change Healthcare Event
Our network remains isolated from all connectivity at CHC, and at this time there is no known direct exposure to the Change Healthcare event. We continue to face disruption to our service operations. CHC played a significant role in the delivery of electronic claim submissions to our organization and participates in our payment and EOB fulfillment cycles.
We have identified additional partners to enable us to perform these functions.
Delivery of electronic claim submissions
Effective March 14, our electronic payer ID was redirected to an alternative EDI clearing house. We have restored these capabilities and have started to receive electronic claims.
Payment and EOB fulfillment cycles
We are still experiencing disruption to a portion of our payment and EOB fulfillment cycles. We are implementing a new solution and are currently performing user acceptance testing. We are working to restore these services as quickly as possible.
Update: MAR 8, 2024
Change Healthcare Event
Our network remains isolated from all connectivity at CHC, and at this time there is no known direct exposure to the Change Healthcare event. We continue to face disruption to our service operations. CHC plays a significant role in the delivery of electronic claim submissions to our organization and participates in our payment and EOB fulfillment cycles.
We have identified alternative partners to enable us to perform these functions. We are currently establishing connectivity and performing user acceptance testing for these new solutions.
Though we cannot provide a specific go-live date for these activities, we are confident that the results of our business continuity and contingency planning efforts will allow for the resumption of normal business practices in a timely manner.
Change Healthcare Cyber Incident
As you may be aware, on February 21, 2024, the health care delivery ecosystem experienced a wide-reaching incident. Change Healthcare (CHC), a United Health Group company and large provider of revenue and payment cycle management solutions, found indications of a security compromise and shut down all systems. This has caused significant network disruptions nationwide. The event has had far reaching implications across the healthcare landscape, including timeliness of filling of prescriptions, routing of claims from providers to payers, access to electronic medical records, and many other payment and remittance processes.
Actions we have taken:
Upon notification of the cyber event, we immediately:
- Disabled all inbound/outbound transactions and connectivity points with CHC.
- Enabled enhanced alerting within our security infrastructure.
- Scanned our environments for any prior contact related to the bad actors involved in this incident.
Our network has been isolated from all connectivity at CHC, and at this time there is no known direct exposure to the Change Healthcare event.
What is the impact?
We are facing disruption to our service operations. Like many other carriers and administrators in the marketplace, we were reliant upon many of the industry solutions provided by Change Healthcare. CHC plays a critical role in the delivery of electronic claim submissions to our organization and participates in our payment and EOB fulfillment cycles.
What are we doing?
We have been diligently exploring alternative partners to enable us to perform these critical functions. Though we cannot provide a specific date for the resumption of these activities, we are confident that our business continuity and contingency planning efforts will yield a solution(s) in a timely manner.
What can you expect?
In the interim, you may experience diminished claim volume and the delay of certain claim payments to members or providers.
We will continue to share updates here as they become available.
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